Wandering Feet Travel Planners Private Limited

Effective date: 2 September 2026
Last updated: 2 September 2026

Wandering Feet Travel Planners Private Limited (“Wandering Feet”, “we”, “us”, or “our”) respects your privacy and is committed to handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit www.wanderingfeets.com, contact us, submit an enquiry or Meta lead form, communicate with us through phone, email, WhatsApp, Facebook, Instagram, or another channel, or purchase or use our travel-related services.

1. Personal data we may collect

Depending on your interaction with us and the services requested, we may collect:

• Identity and contact data: name, postal address, email address, telephone or WhatsApp number, age or date of birth, gender, and nationality.
• Travel enquiry data: destination, travel dates, departure city, number of travellers, budget, preferred hotels, meals, activities, and other travel preferences.
• Traveller and booking data: passport details and copies, visa information, government-issued identification, frequent-flyer or loyalty information, emergency contact details, and information required by airlines, hotels, insurers, visa service providers, cruise lines, transport providers, or government authorities.
• Information about co-travellers: personal data that you provide about family members, children, employees, guests, or other travellers included in an enquiry or booking.
• Payment and transaction data: billing details, payment status, transaction references, invoices, refunds, and booking history. Payments may be processed by banks or third-party payment providers; we do not intend to store full payment-card credentials unless specifically required and lawfully permitted.
• Communication data: emails, messages, call details, enquiry notes, feedback, complaints, and customer-support records.
• Website, device, and advertising data: IP address, browser and device type, pages visited, referring source, cookie identifiers, and interactions with our website or advertisements. This may be collected through cookies and tools supplied by providers such as Meta or website analytics services.
• Marketing preferences: your choices concerning promotional calls, messages, email, WhatsApp communications, and advertising.

Please do not provide sensitive identity, passport, visa, or payment information through a public comment or other unsecured public channel.

2. How we collect personal data

We may collect personal data:

• directly from you through our website, Meta instant forms, email, telephone, WhatsApp, social-media pages, physical forms, or in-person discussions;
• from a person making an enquiry or booking on your behalf;
• from our suppliers, business partners, payment providers, and service providers in connection with an enquiry, booking, change, cancellation, refund, or support request;
• automatically through cookies, pixels, analytics, and similar technologies when you use our website or interact with our online advertising; and
• from publicly available sources or platforms where permitted by law.

If you provide personal data about another person, you confirm that you are authorised to provide it, that it is accurate, and that you have informed that person about this Privacy Policy. For a child, the information must be provided by, or with the verifiable consent of, the child’s parent or lawful guardian where required.

3. Why we use personal data

We process personal data only for specified and lawful purposes, including to:

• respond to an enquiry and prepare personalised itineraries, quotations, or travel recommendations;
• make and manage bookings for flights, hotels, visas, insurance, cruises, transfers, sightseeing, and other travel services;
• verify traveller details and communicate booking confirmations, vouchers, tickets, schedule changes, reminders, and service updates;
• collect payments, issue invoices, process cancellations or refunds, prevent fraud, and maintain accounting and tax records;
• provide customer support before, during, and after travel, including emergency or disruption assistance;
• communicate with suppliers and authorities where necessary to provide the requested service;
• send offers, newsletters, follow-ups, or promotional communications where you have consented or where otherwise permitted by law;
• measure and improve our website, advertising, services, customer experience, and business operations;
• maintain security, prevent misuse, resolve disputes, enforce agreements, and protect our legal rights; and
• comply with legal, regulatory, taxation, accounting, law-enforcement, and governmental requirements.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing already carried out lawfully and may prevent us from providing a service that requires the relevant information.

4. Meta lead forms and advertising

If you submit information through an advertisement or instant form on Facebook or Instagram, Meta may provide the submitted data to us and may separately process information under its own privacy policy. We use lead-form data to contact you, understand your travel requirements, prepare or discuss a quotation, provide follow-up support, and, where you choose to receive it, send travel offers or marketing communications.

Submitting an enquiry does not require you to make a purchase. You may ask us to stop promotional communications at any time by using an unsubscribe option, replying STOP, or contacting us using the details below. Essential communications relating to an active enquiry or booking may continue where necessary.

5. Cookies, analytics, and advertising technologies

Our website may use essential cookies and, subject to applicable requirements and your choices, analytics or advertising cookies and technologies such as the Meta Pixel. These technologies may help the website function, remember preferences, measure visits and advertising performance, prevent fraud, and show more relevant advertisements.

You can control cookies through your browser and any cookie-preference tool displayed on our website. Blocking some cookies may affect website functionality. Third-party platforms may also provide controls within their own account or advertising settings.

6. When we share personal data

We may share only the personal data reasonably necessary for the relevant purpose with:

• airlines, hotels, accommodation providers, tour operators, destination-management companies, transport providers, cruise lines, travel insurers, visa-processing partners, global distribution systems, and other travel suppliers;
• embassies, consulates, immigration authorities, airports, regulators, law-enforcement bodies, and other governmental or legal authorities where required;
• banks, payment gateways, accountants, auditors, insurers, and professional advisers;
• website hosts, cloud-storage providers, customer-management and communication providers, email and WhatsApp service providers, analytics providers, advertising platforms (including Meta), and other vendors that process data for us;
• group companies, authorised agents, contractors, or business partners involved in providing or supporting the requested services; and
• another organisation in connection with a proposed or completed merger, acquisition, restructuring, financing, or transfer of all or part of our business, subject to appropriate safeguards.

We do not sell personal data for monetary consideration. We require service providers acting on our behalf to use personal data only for authorised purposes and to apply appropriate safeguards, subject to their contractual and legal obligations. Travel suppliers and platforms may also process personal data independently under their own privacy policies.

7. International processing and transfers

Travel is international by nature. To arrange or support your trip, personal data may be sent to or accessed by suppliers, service providers, or authorities in your destination, transit country, or another country. Privacy laws and protections in those locations may differ from those in India. We will make such transfers only when necessary for the requested service or otherwise permitted by applicable law and will take reasonable steps to use appropriate contractual, organisational, or technical safeguards where required.

8. Data retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including completion of an enquiry or booking, customer support, legal claims, fraud prevention, and compliance with tax, accounting, regulatory, and other legal duties. Retention periods vary according to the type of record and applicable requirements.

When personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it. We may retain limited information needed to record a marketing opt-out or comply with law.

9. Security

We use reasonable technical, organisational, and administrative safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss, or misuse. Access is limited to persons who need the information for legitimate business purposes. However, no website, email, messaging service, or storage system can be guaranteed completely secure.

10. Your choices and rights

Subject to applicable law, you may ask us to:

• confirm whether and how we process your personal data and provide a summary of it;
• correct, complete, or update inaccurate or incomplete personal data;
• erase personal data that is no longer required, unless we must retain it by law or for another permitted purpose;
• withdraw consent for consent-based processing;
• stop direct-marketing communications;
• provide information about entities with which your personal data has been shared, where applicable; or
• address a concern or grievance about our handling of personal data.

To protect you and other travellers, we may need to verify your identity and authority before acting on a request. If a request concerns a booking made for several travellers, we may also need appropriate authorisation. You may nominate another individual to exercise applicable rights in the event of your death or incapacity, in accordance with law.

11. Children

Our services are not directed to children acting independently. We may need a child’s personal data to arrange family travel, tickets, visas, accommodation, insurance, or related services. Such information should be provided by a parent, lawful guardian, or authorised adult. We do not knowingly use children’s personal data for targeted advertising or behavioural monitoring. If you believe that a child has provided personal data without proper authorisation, please contact us.

12. Third-party websites and services

Our website, advertisements, or communications may contain links to third-party websites or services. Their privacy practices are controlled by those third parties, and we encourage you to review their privacy policies. We are not responsible for a third party’s independent privacy practices.

13. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, business practices, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through an appropriate channel where required.

14. Contact and grievance redressal

For privacy questions, requests, consent withdrawal, marketing opt-outs, or grievances, contact:

Privacy and Grievance Contact
Wandering Feet Travel Planners Private Limited
B-1/23, Yamuna Vihar, Delhi – 110053, India
Email: info@wanderingfeets.com
Telephone/WhatsApp: +91 7440181920 / +91 7294181920
Website: www.wanderingfeets.com

Please write “Privacy Request” in the subject line and describe your request. We will acknowledge and respond within the period required by applicable law. If you are not satisfied with our response, you may pursue the remedies available under applicable data-protection law.